Buyer Protection Policy

📝 Intro Section

At Shopovia, we prioritize transparency, product quality, and secure international trade practices. Our Buyer Protection Policy is designed to safeguard importers, wholesalers, and private label buyers throughout the sourcing, production, and export process.

We implement structured verification, inspection, and documentation systems to ensure safe and reliable global transactions.

🔎 1️⃣ Verified Supplier Sourcing

We work exclusively with pre-screened and verified manufacturers.

Verification Includes:

• Production capability assessment

• Quality standard review

• Export experience validation

• Compliance certification checks

Only qualified suppliers are shortlisted for buyer orders.

🧪 2️⃣ Sample Approval Protection

Buyers are encouraged to approve samples before bulk production begins.

Sampling Coverage:

• Standard product samples

• Custom design prototypes

• Private label samples

Bulk production proceeds only after buyer confirmation.

🏭 3️⃣ Production Monitoring

We maintain oversight during manufacturing to ensure order accuracy.

Monitoring Includes:

• Raw material verification

• Design & specification compliance

• Quantity production tracking

• Packaging preparation checks

🔍 4️⃣ Pre-Shipment Quality Inspection

All export orders undergo quality control before dispatch.

Inspection Scope:

• Product finishing review

• Quantity verification

• Functional checks

• Packaging integrity

Third-party inspection (SGS / Intertek) available upon request.

📦 5️⃣ Secure Export Packaging

We ensure products are packed using international export safety standards.

Packaging Measures:

• Protective foam / cushioning

• Fragile labeling

• Carton reinforcement

• Palletization (if required)

🧾 6️⃣ Export Documentation Transparency

Buyers receive complete export documentation for shipment verification.

Documents Provided:

• Commercial Invoice

• Packing List

• Certificate of Origin

• Bill of Lading / Airway Bill

Documentation copies are shared before shipment release.

💰 7️⃣ Secure Payment Channels

We support internationally recognized payment methods to protect buyer transactions.

Accepted Methods:

• Bank Wire Transfer (TT)

• Letter of Credit (LC)

• PayPal (samples / small orders)

Payment milestones are aligned with production stages.

🚢 8️⃣ Shipment & Delivery Assurance

We provide shipment tracking and logistics coordination.

Support Includes:

• Freight booking

• Tracking updates

• Customs documentation

• Delivery follow-up

⚖️ 9️⃣ Dispute Resolution Support

In the rare event of product or shipment discrepancies, we offer structured resolution support.

Coverage Includes:

• Quality claim review

• Replacement negotiation

• Compensation coordination

• Supplier mediation

🤝 Commitment to Ethical Trade

We operate with integrity, transparency, and compliance across all sourcing and export activities, ensuring long-term partnerships with global buyers.

📩 Protection Assistance

For buyer protection inquiries or order assurance requests, contact:

Email: info@shopoviallc.com
WhatsApp: +92-304-4361520